Senior IT Pillar Tech

Key Tasks and Responsibilities:
– Install, configure, document and maintain PCs and other end users equipments.
– Forecast and maintain IT equipment adequacy.
– Establish and control security levels and systems access as per policies and procedures.
– Plan, implement, and coordinate systems maintenance and backup.
– Drive team efficiency and focus towards TTR’s, SLA’s and KPI’s.
– Provide training and support for end users community.
– Act as interface between local management and other IT functions.
– Ensure that all departmental policies and procedures are followed.
– Plan and coordinate operational activities within an organization such as meetings, events, or conferences
– Maintain communication with functional managers to ensure issues are resolved.
– Generate reports for management in regards to service availability, uptime, and adherence to
standard operating procedures and SLAs etc.
– Continual service improvement through best practice and new and innovative technologies.
– Develop and maintain relationships with vendors and suppliers .